Return & Refund Policy

At AlterEatss, we strive to ensure that every order reaches you in the best quality and condition. Since our products are food items, we maintain strict hygiene and safety standards.

Please read our Return & Refund Policy carefully before placing an order.

Returns Policy

Due to the consumable nature of our products, we do not accept returns once the order has been delivered.

Returns, replacements, or refunds may only be considered under the following conditions:

  • The product received is damaged or defective
  • The wrong product has been delivered
  • The package is tampered with at the time of delivery
  • A product is missing from the order

Customers must contact us within 24 hours after the product is delivered with:

  • Order number
  • Clear photos/videos of the product and packaging
  • A brief explanation of the issue

Requests raised after 24 hours of delivery may not be accepted.

Refund Policy

Refunds will only be processed after verification and approval by our team.

If your request is approved:

  • Refunds will be initiated to the original payment method
  • The amount may reflect within 5–7 business days, depending on your bank or payment provider

In certain cases, we may offer:

  • Product replacement
  • Store credit
  • Partial refund

depending on the nature of the issue.

Non-Refundable Situations

Refunds or replacements will not be applicable in the following cases:

  • Change of mind after purchase
  • Taste preferences or personal dislike
  • Incorrect shipping information provided by the customer
  • Failed delivery attempts due to customer unavailability
  • Minor packaging damage that does not affect product quality
  • Delays caused by courier services or unforeseen circumstances beyond our control

Order Cancellation

Once an order is placed, it cannot be cancelled, modified, or changed.

Customers are requested to carefully review their order details, shipping address, and contact information before completing the purchase.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery through our official communication channels along with proper proof.

Our team will review the issue and provide an appropriate resolution accordingly.

Contact Us

For any return, refund, or order-related concerns, customers may contact us through our official website or social media platforms.